At Downtown Franklin Family Dentistry, we know how important it is to use up-to-date technology. Our top goal is always patient satisfaction, which is why it is so important that we utilize cutting-edge technology. We believe that patients should feel confident and comfortable whenever they interact with our dental practice, which is why we selected Dentrix for our patient portal, communication hub, and electronic billing. In this blog, we will take a deeper look at Dentrix and all of its abilities.

Dentrix Defined

At its core, Dentrix strives to provide unparalleled dental technology to both our practice and our patients. The Henry Schein Dentrix mission has been to create software for the personal computer that empowers dental offices to do more, accomplish more, and earn more. Dentrix utilizes industry-leading technology to provide patients the best possible level of service. Over 35,000 dental teams currently use Dentrix because it benefits both the dentist and the patient. There are so many reasons to use this cutting-edge technology, but most important are the ways it benefits our patients.

Patient Communication

One of the tools that Dentrix offers is the ability to communicate directly with our patients. The DFFD Hub is essentially the communications command center. This is how we are able to send email and text confirmation messages to our patients. We know that our patients are busy and things like dental appointments can often fall through the cracks. Automated text messages and emails make communication so much easier for both our patients, which helps to ensure that your dental health is not compromised. We want you to have the best oral health outcomes possible and we do that through this communication technology.

Patient Portal

DFFD also utilizes a patient portal to provide our existing patients with an added level of convenience. The DFFD patient portal allows patients to securely send messages to members of our team and request appointments. It’s important to note that the portal and the hub are two different technologies.

Billing and Collections

Another great thing about Dentrix is that it helps handle our billing! The DFFD insurance billing and collections tools help to accelerate the payment process by streamlining communication between our office and the insurance company. Dentrix sends all insurance claims directly to the patient’s insurance company, which makes life a little less stressful for our patients. Additionally, our patients have the option to receive their bill via email and pay it off online. This simplifies the process and saves our patients a lot of time and energy. Overall, Dentrix has significantly improved our billing process, which benefits our patients.

We have recently added all of these electronic upgrades to our practice to elevate the patient experience. We understand how busy life can get, which is why we utilize cutting-edge technology, like Dentrix, to make things a little easier. If you are a current DFFD patient and would like to schedule an appointment, please visit the DFFD patient portal. If you are not a Downtown Franklin Family Dentistry patient, but would like to schedule an appointment with us, call 615-595-6111 or fill out our contact form.